How To Connect With An Older Audience
“Whether they agree or disagree with your opinion, honesty with yourself and your audience brings comfort for you and them.”
During my show this past Friday, September 11th, I was navigating the 19th anniversary of one of the worst days in American history. I shared my thoughts and emotions as I thought back to that day as a 13-year-old who grew up 20 miles outside New York City and had a father who worked in Manhattan. We played audio clips from that day, including President Bush’s address the nation that evening from the Oval Office, plus I played one of the most powerful pieces of audio I’ve ever played during a show: Brian Sweeney’s phone call from United Fight 175 to his wife, which eventually crashed into the World Trade Center. Of course, we had callers share their sentimental memories from that horrific day as well.
As I spoke with the audience, a man named “Jim” called in and said, “I don’t know how old you are Pete, I think you’ve said you’re in your early 30’s, I just want to compliment you. You’re a fantastic young man and have the greatest attitude of young men today. You give me hope for our country. I can hear the emotion in your voice speaking about 9/11… I just wanted to call to tell you how much I appreciate you and your show and Kansas City is damn lucky to have you.”
I’m not sharing the caller’s comments to toot my own horn, but when I think about the idea of how a 32-year-old host can connect with a news talk audience where the demo often leans to the 35-64 crowd, it comes down to being honest with them about who you are and where your perspective comes from.
I’ve been hosting a daily news talk show in Kansas City since April of 2018, when I was 29 years old. Prior to that I hosted national fill-in shows at FOX News Radio. My first show there came when I was 27. There was definitely a period of time when I was slightly nervous over whether or not I could connect with an audience who had significantly more life experience than I did. But like so many things in radio, reps and life changed the name of the game.
With more reps and life experiences came increasing confidence. I never tried to pretend to be someone I’m not. Whether it’s been relating to the news cycle such as remembering the Vietnam War, I can’t talk about that in any honest context. Or if it’s something life-related, like raising children, I have a two-year-old daughter, but I am not yet dealing with teenagers who hate their parents. I can’t relate. What I can do is share where I am in life and the lens in which my opinions, on everything from Trump’s latest tweets to the Kansas City mayor’s COVID shutdown orders, come from.
What I’ve learned so far is that most of the audience appreciate it. There are two reasons for it: 1) They like to relive their own experiences and memories when I talk about “waking up with the toddler at 2am” or “changing the diaper when a second accident comes along”. I think there’s a part of it for them that makes them feel like it was just yesterday they were in my shoes.
2) They like seeing hope in the next generation. Of course most of the audience has a conservative perspective on life. But as a millennial conservative, we are not the majority right now. In fact we are constantly convinced that millennials are lazy, entitled and won’t grow up. Don’t get me wrong, there is definitely truth to that! But there are millions out there just like me, and we don’t get the same attention. While there’s certainly something to be said for every generation thinking the one that comes behind them is softer, weaker and more clueless, when the audience hear a perspective from someone who is a generation or two behind them, but believes in a worldview that is similar to their own, they seem to have hope. More hope than what they see from many my age on cable news every night.
Those are the sentiments I get from listeners who I’ve had the opportunity to meet and greet at station events (pre-COVID) or just cross paths with in public.
A lot of these thoughts transferred over from my time doing sports talk radio. I was never going to pretend to the audience that I knew what it was like to see the USA beat the Soviet Union in the Miracle on Ice, so I’m not going to act like I know what it was like living through Nixon’s impeachment as a parallel to the House’s impeachment of Trump. Of course I’ve read about both extensively, but living them is different. I will use historical context, but be clear that the example or analogy is based on knowledge, not experience.
Whether they agree or disagree with your opinion, honesty with yourself and your audience brings comfort for you and them. The connection will then continue to grow deeper, as will the trust. Just like any relationship with a spouse or a significant other, it’s not about agreeing on everything, it’s about appreciating the other person’s perspective, understanding where it’s coming from, and knowing that transparency will always be there.
Pete Mundo is the morning show host and program director for KCMO in Kansas City. Previously, he was a fill-in host nationally on FOX News Radio and CBS Sports Radio, while anchoring for WFAN, WCBS News Radio 880, and Bloomberg Radio. Pete was also the sports and news director for Omni Media Group at K-1O1/Z-92 in Woodward, Oklahoma. He’s also the owner of the Big 12-focused digital media outlet Heartland College Sports. To interact, find him on Twitter @PeteMundo.
What Chris Licht Got Right, and Wrong, During His CNN Tenure
Chris Licht faced an impossible mission of improving ratings without Donald Trump and with a staff he alienated.
The departure of Chris Licht from CNN was abrupt but expected after a string of missteps. His criticism of his predecessor Jeff Zucker spilled into criticisms of the network’s coverage of Donald Trump and the Covid pandemic, which undercut his staff. Journalists who stood up to conspiracy theories and election falsehoods from the very top felt betrayed.
I’ve known Chris for 30 years, when he served as an associate producer at a KNBC/CNBC for a daily half-hour program centered on the O.J. Simpson trial. Later, we were colleagues at NBC and kept in touch while he was at CBS and I was at ABC. He is whip-smart, congenial, worked well with big talents like Joe Scarborough, Charlie Rose, and Gayle King, and, until now, had a stellar track record.
And in his latest and biggest post — despite being put in an impossible position — did some things right, which I will highlight in a moment.
But first that impossible position. His new bosses at Warner Bros. Discovery wanted a restructuring and high ratings. They insisted on less calling out of misinformation and more “both sidesism”. So Licht had to derail the CNN train and then try to lift it back on the ratings track. No small job. Especially in a news climate that is in decline.
All the cable networks — who depended upon Donald Trump’s unpredictable, often treasonous and dangerous style — have suffered ratings decline. Fox numbers are down and so is MSNBC. The viewing public no longer has to tune in every minute of the day to see what the President is going to do or say. Life has largely returned to normal for most people.
So CNN, which could once depend upon airing and then fact-checking Trump’s latest absurdity, had to find new content.
Licht’s decision to emphasize down-the-middle news gathering seemed like a solid response to life without a bombastic — some say irrational — President.
Just cover the news, at which CNN is great. It’s the first place to turn during a mass shooting, a war, or natural disaster. But those are inconsistent events and cannot be depended upon for steady ratings. That’s the environment Licht stepped into.
He reacted with some good moves. His midday CNN News Central program, 3 hours of straight news, positions itself well to cover breaking news. It’s followed by Jake Tapper and Wolf Blitzer, also emphasizing news coverage.
However, unfortunately, the list of mistakes is a lot longer. Starting with Don Lemon. His “whole thing” in primetime was to be provocative and with a strong progressive bent. Licht attempted to turn Lemon into what he is not, an easy-to-watch, not opinionated host in the morning. A broadcast that was supposed to keynote the Licht agenda blew up in months. Lemon had an opinion on everything and could not get along with his co-hosts, which in morning TV is critical. The all-important chemistry was not there.
His meeting with Republican politicians on Capitol Hill to invite them back to CNN sent a message that they would no longer be challenged for disinformation. And Licht balanced the commentary panels on CNN with GOP election deniers who shouted over questions they could not answer, in turn sticking to talking points. A move that did little to attract viewers from Fox, and instead drove away legacy CNN viewers accustomed to progressive analysis and Republicans who respected opposite opinions.
Next, his attempt to normalize Donald Trump with a CNN Town Hall, somehow expecting the old rules of decorum would work became a disaster. Trump has to be covered. 30% of the electorate supports him, as do nearly 50% of Republicans. But a live Trump supporter audience overwhelmed Kaitlan Collins who was drenched by a firehouse of lies and deception.
And finally, there was Licht’s decision to make his criticisms of staff and their former coverage public in The Atlantic. A profile that made his gym trainer appear to be his top adviser.
To sum up: Chris Licht faced an impossible mission of improving ratings without Donald Trump and with a staff he alienated.
It was an opportunity wasted and a good man self-defeated.
Jim Avila serves as a weekly columnist for Barrett News Media. An Award-winning journalist with four decades of reporting and anchoring experience, Jim has served as Senior National Correspondent, 20/20 Correspondent, and White House Correspondent for ABC News. Prior to his time with ABC, he spent a decade with NBC News, and worked locally in Los Angeles and Chicago for KNBC, and WBBM. He can be found on Twitter @JimAvilaABC.
6 Tips For Dealing With Publicists
I’ll give you my rules for the people slinging guest pitches.
Especially for morning drive shows using the news wheel, ‘newsmaker’ guests are a part of the format. Beware of publicists that may be stealing bread from your station’s mouth. I’ll give you my rules for the people slinging guest pitches.
No Local Pitches From Publicists
We are often told to keep it local. I generally agree with that statement, but working with a local publicist is a bad idea. Publicists usually get paid for any appearance. If this is a local business, you are stealing money from your station’s bottom line. Why isn’t the guest purchasing advertising from the station?
Depending on the market, the publicist may be making enough money that would be better used on a spot campaign on your station. I programmed a station with the news wheel with “newsmaker” guests every half hour. A local doctor was talking about the ‘innovative’ procedure his office provides. Post-show, I called in the morning show host and producer. I asked if they stole from the company. These guys said, “No!”
Then I explained that the doctor was just given 12 minutes of free advertising. The publicist got paid and the station got nothing. I also explained that that the host could have made money with endorsement spots. Now, that was never going to happen. I suggested that the host speak with sales about this amazing doctor. Of course, the doctor never met with the account executive. Lesson learned.
You Are Enriching Them, So Make Them Work for Their Dough
You booked a guest from a publicist. Make them work for the money. Have them provide all the information that you need. A picture of the guest for social media. The interview is on your time, not theirs.
I had a publicist ask if I could pre-record their amazing guest at 4 in the afternoon, I said no. I only do guests live except in extraordinary circumstances. Occasionally, I’ll do a hit with one of the weekend syndicated hosts on my station. He does a local show at the same time that I am on the air. So, that is fine. I would pre-record Donald Trump and Joe Biden, but almost no one else.
It’s Your Show. Ask the Guest Your Questions.
If a publicist provides a list of suggested talking points, shred them. Do not do the interview for the guest or publicist, do it for your audience. Ask the questions that are focused on your listener.
The guest is getting free air time and the publicist is getting paid. If the guest and booker don’t like that? Who cares. I don’t do my show for them. I also never tell any guest about the questions that I could be asking. If there is a news story that is related to the guest, I am asking about that first. Being topical is your job.
The Emails Often Look Like the Endcap at Walmart
Here is what I mean: Publicist offers someone very cool. You contact them. The guest that the publicist offered is unavailable or ‘already’ booked at the time you need. So, the publicist highlights other potential guests that are not that appealing.
Just like the endcap at Walmart, the email looks appealing. Unfortunately, it is only to get you to open the email.
I received an email offering a really top guest that would be perfect for my show. I called the publicist and she told me that her guest was open at my time. Awesome. I thought that I had a good score.
I booked 3 days ahead and the publicist let me know that the guest was unavailable the afternoon before the interview. Since the guest was never confirmed, I didn’t promote it.
When to Cut Ties With a Publicist
If the guest slinger only provides people who are only wanting to sell stuff on your show? Move along. Obviously, all guests need to plug their stuff. We all know this.
About a decade ago, New York Mets pitcher Matt Harvey was booked on The Dan Patrick Show. Part of the reason was he was going to plug Qualcomm. Well, Matt Harvey didn’t want to speak about anything but Qualcomm. It was a sales pitch and nothing else.
Publicists should have their clients prepped so that they are booked to talk about their expertise and will get a chance to plug their book or service.
How to Get Guests Off the Talking Points
In the ’90s, I produced The Barbara Carlson Show in Minneapolis. The great actor Karl Malden was booked to promote the Oscars.
Let’s say that Karl was not in the mood to discuss anything but the Oscars. So, Barbara wasn’t going to let Karl get away with it. She buttered him up, telling Karl that he had a sexy nose. Then Barbara asked Karl if he had snorted cocaine at those amazing Hollywood Parties.
80-year-old Karl lost his cool. She got him off the talking points. It became an interesting interview.
The publicist was really mad about this. It was really good radio. It’s always about good radio and not pleasing some guest that is a one-time hit. Please the audience. Make memorable radio.
We all use publicists. Realize that you are their meal ticket. I am always surprised that I don’t at least get a holiday card from the publicists that I use on a regular basis. Don’t be naïve about these people. Hey, we all must make a living. They are a tool for you to use as you please.
Peter Wilkinson Thiele is a weekly columnist for Barrett News Media. He currently serves as the program director, and morning host of Newstalk KZRG in Joplin, MO. Additionally, Peter has held programming roles in New York City, San Francisco, Little Rock, Greenville and Hunstville. He has also worked as a host, account executive and producer in Minneapolis, and San Antonio. You can reach him on Twitter at @PeterThiele.
Samantha Rivera Is What Every Live Reporter Should Strive For
Moxie. It’s a great word and it is not used enough these days. Maybe it’s not applied enough because not enough people have it, or not enough people show it. Samantha Rivera has moxie.
That is no patronizing remark, it is an unquestionable fact if you ask me, so do not even go there.
Samantha Rivera is a sports reporter for CBS News Miami, but she hit the jackpot in Las Vegas during a live shot at game two of the Stanley Cup Final.
What did she do you ask?
She did her job, with a flourish, strength, and without even breaking eye contact with the camera.
It’s the age-old story; a jersey-wearing nitwit sees the camera, the mic flag, and decides to bust in on the live shot.
Samantha Rivera’s live shot. And as we all have seen by now; she was not having it.
I am no play-by-play champion, so I recommend watching for yourself if you haven’t already. In this instance, watching an act of capability and composure takes extraordinarily little time.
Look, I still like sports and I still understand the motivation some fans have when they’re at a game or at a bar or even on the street outside the arena.
And as one of the inaugural season ticket holders for the Florida Panthers, a former South Floridian, and a guy who shares a first and a last name with the Panthers GM (I came along first, I checked), it’s not like I wasn’t keeping tabs on the game anyway.
But back to the fans, let us remember something: fan is short for fanatic or fanaticism.
Sports fans are much like those with strong political leanings, although in my observations sports fans usually have a little bit more on the ball and they possess a greater knowledge of the facts involved.
But we need to remember something else as well: reporter is short for somebody with a job, a job that has to get done, often in a challenging environment.
When the journalist meets the village idiot, for all our sakes the journalist has to win.
And Samantha Rivera won. And it was a victory we all should appreciate. News and sports coverage remained that one degree smarter as a result of a professional doing her job and doing it well.
We were spared a black eye, a dose of ridicule, and a round of catcalls because Samantha Rivera stepped up to the plate and went to bat for herself and for all of us really, and she did it at hockey game.
A great moment has gone viral, everybody is covering it and CBS Miami has an exceptional story to tell. They even got to interview their own reporter, a reporter who was the story.
This is one of those times when a reporter making the news is a good thing.
No idiot is calling a colleague a reprehensible name and getting fired here.
A professional’s personal life is not sending their career over a cliff in this scenario.
This time the reporter is seen pushing back against wrongful interference and emerging victoriously.
No big fight, no injuries, no penalty box.
Of course, there is at least one mutant out there still looking for high-fives for the half-second of screen time his shoulder and a third of his face got.
A live shot is not a “free swim” for the moronic, that lesson was reinforced in of all places, Las Vegas.
Live coverage is fun because it’s challenging but what I think should be called to attention here is how well Samantha Rivera handled things and did the job all while keeping a “take no shit” attitude.
I believe it’s a good representative look for a reporter.
That’s the way it’s done, the way it needs to be done and all the praise this pro among pros is getting is just.
Samantha Rivera now has the only shot she will ever need for her reporter reel.
So, in this case, it was a good thing that what happened in Vegas did not stay in Vegas.
Bill Zito has devoted most of his work efforts to broadcast news since 1999. He made the career switch after serving a dozen years as a police officer on both coasts. Splitting the time between Radio and TV, he’s worked for ABC News and Fox News, News 12 New York , The Weather Channel and KIRO and KOMO in Seattle. He writes, edits and anchors for Audacy’s WTIC-AM in Hartford and lives in New England. You can find him on Twitter @BillZitoNEWS.