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What if a Program Director Became a Campaign Manager?

“What lessons would they use that apply to the campaign?”

Andy Bloom

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I’ve previously written about the similarities between politics and broadcasting.

In that column, I compared the Congressman (I worked for) to a radio station’s “morning guy” and the communications director position as similar to the marketing and promotions role.

As we head down the final stretch of the 2022 mid-terms, I thought about what it would be like if a program director (or brand manager) became somebody’s campaign manager during this election cycle. What lessons would they use that apply to the campaign?

A well-funded campaign would be familiar to those who programmed great radio stations before the early 2000s. Campaigns have budgets for research (called polling in political circles) and marketing (the majority gets spent on television, but there is also online, direct mail, and occasionally radio). Events fall under the promotions budget. But programmers wouldn’t escape sales. In politics, it’s known as fundraising.

Polling will frame the competitive battle. As in media research (including audience estimates), polling shows relative strengths and weaknesses. By the nature of our industry, programmers have learned to narrowcast. Campaigns have to appeal to broad swaths of people over 18.

Conducting media research is easier than political polling because the sample replicates the population. What complicates political research is trying to get the right balance of people belonging to each political party and ideology. If you’ve ever lamented the undersampling of a demo cell or ethnicity, at least they are predictable from project to project. It’s more complicated in political polling.

In addition to adjusting for population and demographic considerations, pollsters must correctly capture the right mix of Democrats and Republicans, or the data is wrong. Individuals’ party affiliation changes as issues and personalities come and go. Hitting this moving target is usually the difference between pollsters who get it right and those who don’t.

Even if pollsters get the correct percentage of Democrats and Republicans, pollsters still must identify those most likely to vote from those who won’t. If they include the opinions of people who ultimately don’t vote, their data is also wrong.

On the other hand, analyzing political data is usually simpler because, for the most part, polls measure only two competitors.

Polling usually measures who’s leading, by how much, and amongst which groups. It helps determine which issues are most likely to motivate behavior (voting) and party or candidate images for those issues.

Like program directors, campaign managers use data to formulate a strategic plan. While tactics often get adjusted, once the campaign manager implements a strategy changing course can be difficult, and if done, it’s usually a sign of desperation.

I was once in a radio battle where the competitor had the luxury of using two stations to flank mine and squeeze our position. As a result, we changed strategies several times. The results were abysmal.

In June, Democrats decided that their strategy would revolve around abortion rights. A majority favor abortion rights, at least in most situations. It’s an emotionally packed issue, and Democrats “own the image.” I’m sure, at the time, it looked like it would pay dividends.

When I became the new program director of a radio station, recent research suggested the audience believed that the station played a specific type of music – that it had actually shied away from over the past several years. The recommendation was to be the station playing that type of music. What the research didn’t make clear was as long as that’s what the station was known for, it would never have significant ratings.

That’s where Democrats find themselves after spending the entire campaign messaging almost entirely on abortion rights.

With additional probing, the researchers and campaign manager might have learned voters’ lives are being impacted more immediately by inflation (especially increases in the price of food and gas).

Perhaps Democrats thought they would address inflation legislatively with the “Inflation Reduction Act.”

Radio programmers discovered long ago that adding a positioning statement about now playing more variety – or fewer commercials – without producing a significant product difference stopped working. The Inflation Reduction Act did nothing to fix the problem immediately. It amounted to a positioning statement that had no teeth. Further, Republicans have stronger images on economic matters.

Working with candidates on their speeches and public statements is similar to airchecking. When Biden makes statements that the “economy is strong as hell” or that Republicans will increase inflation, it’s not believable (except among Democrat P1s). He damages his credibility with independents and uncommitted voters.

Winning over voters’ trust is probably more important than any single issue. Biden, Harris, and many other Democrats squandered the trust they earned because of their distrust of Trump. These are a few examples of how Democrats damaged the trust voters placed in Biden and the Democrats, with more to follow.

Democrats also missed the public’s mood about crime and the border in some parts of the country. Again, Biden’s statement that his administration has a good record on crime and Vice President Kamala Harris’ declaration that the border is secure undermine their overall credibility. Further, the GOP has stronger images on these issues as well.

In the final couple of weeks before Election Day, Democrats are looking at data showing that they are behind and that abortion rights have lost immediacy as an issue, even among suburban women.

Programmers familiar with weekly music research understand “Burn.” I believe, but haven’t seen data, that the abortion issue became tiring after so many messages.

In a last-minute attempt, Democrats are switching strategies and making Social Security, Medicare, and democracy itself issues. Last-minute strategic changes will backfire, as they did for me in a radio battle once long ago.

Polling shows that other than among Democrat’s P1s, there is little appetite for more January 6th hearings.

Social Security and Medicare are more complicated issues that may scare a few people in the remaining days. When faced with budget realities, Democrats will find that they are going to have to discuss the gigantic programs that eat up so much of the federal budget. Campaigning on preserving Social Security – as it currently exists with no changes – will come back to haunt Democrats.

Programmers advise our personalities to perform in ways consistent with their persona. I’ve yet to meet a Country PD who told their morning show to do more blue humor.

I’ve seen firsthand what happened to a successful talk show host with center-right appeal when they decided to move to the left.

I like to quote Charlie Manuel, skipper of (at least for the moment) the last Philadelphia Phillies team to win a World Series, who preached: “Know thy self.”

Biden ran to “save the soul of America.” That may have had meaning when he was out of public office and running against Trump as the incumbent. Two years into his presidency, the country is (if anything) more divided. Meanwhile, the once grandfatherly Joe Biden has become angrier as he argues that electing Democrats is the only way to save the soul of America.

Authenticity is critical to effective communications. Michael Dukakis did damage by putting the helmet on and riding around in a tank. Bill Clinton, on the other hand, scored points playing saxophone on Arsenio Hall. Know thy self! Reagan was a great storyteller (a trait from his early radio days).

Biden needed to remain consistent with the public character he’s developed over 50 years or change his message to make the point without sacrificing his image.

His speech in front of Independence Hall before Labor Day provided terrible optics. It was dark and authoritarian. His words didn’t match his character, and the tone was out of sync with expectations. If a member of one of my airstaffs did something similar at an appearance, a discussion would likely ensue shortly afterward.

Personally, I find telling people there is only one way to vote to save democracy both disingenuous and hypocritical. I’m sure Democrats believe the country would be far more democratic if only one party existed. The implications are staggering, but that’s a column for another day.

The president’s party typically loses seats during the mid-term. Biden administration policies set up economic conditions that helped set up Republicans for a potential wave election.

The Supreme Court gave Democrats a signature issue to run on over the summer with its Dobb’s decision. However, voters just had a summer fling with Democrats and abortion rights. The economy, inflation, jobs, wages, etc., are almost always the most critical issues when voters decide how to vote.

Democrats built their strategy on the wrong issue. Republicans had healthier images for the issues that usually drive voting, to begin with. Democrats then largely ignored these issues. In the final ten days, Democrats have started panicking and are throwing anything they can find at voters.

I don’t think it will work. Republicans will win the House with 225 to 230 votes and the Senate with 52 votes – although the Senate may require run-off elections that would take until early January.

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BNM Writers

It’s Time for News Radio to Clean Its Clock

With radio, the top of the hour always begins with a self-aggrandizing, overly-produced introduction to a program I may have been listening to for half an hour already.

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A photo of clocks

News radio is an interruptive format that swiftly moves listeners from one informative topic to
the next but over the years we’ve gotten bogged down with an insufferable amount of clutter: too many commercials, endless promos and teases, and pointless production pieces. All of it
interrupts the flow and cuts into the interesting information you promise to provide.

Let’s clean the clutter, starting with the anachronistic basis for it all: your hourly format clock.

I’ve never understood why radio stations root themselves to the clock. The show starts at the top of the hour and you bury your boring features at the end. Why? Why should the top of the hour be considered the beginning of anything? It’s not how people live their lives. Radio isn’t like TV where shows start at specific times. Hell, TV isn’t that way anymore.

But with news radio, the top of the hour always begins with a self-aggrandizing, overly-produced introduction to a program I may have been listening to for half an hour already. This is especially true with morning shows, where simple logic would suggest that people trying to get to work by the top of an hour begin listening at various times before then.

Who even owns a clock radio anymore?

The 21st century is nonstop. There is no daily news cycle, no beginning or end to anything but
news radio programmers still think of time in divisions of hours, minutes, and seconds. We still draw empty circles depicting analog clocks to plot hourly radio formats.

On news and talk stations, the top of the hour almost always begins with the hourly network
report. It’s the biggest of big-time radio, steeped in tradition, professionally detached, global. In other words, it sounds nothing like your radio station in your unique market and it contains the least interesting content you have to offer.

We cling to the networks at the top of the hour for their prestige, because that’s just how we’ve always done it. Any national or international stories of real interest to Americans, the latest Trump-Biden court decisions, for example, will be well covered in talk shows and you’ll probably want to drop it into your local programming, too. How about a one-minute segment twice an hour, 60 seconds of just the big national and world stuff, in 10-15-second boil-in-the-bag headline segments? I’m just spitballing here. You’re the programmer.

In my heretical news radio mind, the networks do great journalism but they still sound flat,
stuffy, and old-fashioned. They don’t sound like anything else on my station. I’ll dump the top-of-the-hour five minutes and cherry-pick the network sound bites. We’ll deliver them ourselves.

While I’m carving up your format and trying to get you thinking outside the box, do you need
traffic reports every ten minutes? Or, at all? Heresy, I know. Catch your breath and read on.

When we had real-time airborne local reporters telling us what they were looking at it had a gee-whiz factor and the information mattered because it was live, local first-hand reporting. I could imagine the scene as it was being described. Now we have reporters in booths looking at
computer feeds and doing shotgun-style traffic reports for multiple cities. Words without
pictures.

I knew an L.A.-based traffic reporter who did reports for Salt Lake City though she had never even been there. These so-called “real-time traffic” reports are nearly always recorded and delayed for playback. Does this practice serve any purpose at all except to deceive listeners?

Not incidentally, traffic reports are a prime target for AI exploitation. How difficult can it be to
attach state and local transportation agency traffic data to AI voice-to-speech generators? For all I know this is already being done. You can argue it’s cost-efficient but as a longtime morning news host/anchor/personality, I despise it. One of the greatest assets to any morning news team is the interaction between news and traffic people.

When Amy Chodroff and I started working together at KLIF a dozen years ago we had that human contact with remarkable radio veteran Bill Jackson doing traffic from an adjoining studio. Bill wasn’t just a voice, he was a talented news radio veteran and a valued part of our show. He was so good the company, Cumulus, put two more stations on his plate, ripping a valued team member away from us.

As hosts, Amy and I had to assume Bill wasn’t able to listen to the show anymore because he
was too busy gathering and preparing his reports for the other stations. Then he was shipped out of the building to do his work from home which made his insights and witty exchanges
impossible. We couldn’t talk to each other off the air. We couldn’t exchange glances, smiles, and hand signals or bump into each other in the hall. Our show suffered and our audience became a bit more detached.

Bill Jackson, real name Dale Kuckelburg, was also significantly detached from his career.

But I digress. The biggest problem with traffic reports is the shotgun approach I mentioned,
telling everybody in our listening area driving to their unique destinations how traffic is snarled thirty miles away. Good god, we have apps in our cars that do a much better job in real time.

How about the weather? What the hell, we’re swinging the ax here. Let’s be realistic.

There isn’t a day in my life that I don’t wake up with a fair idea of what weather I should expect. I don’t need someone on the radio telling me to carry an umbrella. If it’s iffy the immediate and highly local details are now available at the touch of an app. When the weather becomes of critical and life-threatening importance it’s a major news story and that’s when local radio news shines, making it the center of our continuous attention, not just a regular feature at scheduled times.

It’s your radio station, do what you think is best. I’m only suggesting that you might want to
reevaluate all the things we’ve all taken for granted for far too long.

News radio has always been an interruptive format. We promise listeners “the news you need” in the time it takes them to drive to work. They understand that they’ll receive useful and
interesting content in exchange for frequent subject switching and sponsorships. The great news stations know how to capitalize on that agreement but too many have sold their souls to
commercial clutter that chokes a news team’s ability to serve the promised meal.

As if 22 minutes of inane and repetitive commercials per hour aren’t bad enough programmers, struggling to do their work in a hurricane of increasing spotloads, add to the clutter with recorded promos that simply beseech listeners to keep listening while offering nothing of substance. Meanwhile, the same programmers tell talent to tease, tease, tease the subjects they’ll talk about six, twelve, and twenty minutes from now.

I know the business reality. Radio — especially news radio — is struggling to meet the profit insistence of corporate boards and the overhead needs of staying afloat locally. But at some point, we must answer the question, who do we have to serve first, our clients or our audience?

Station managers and their corporate masters have to stop issuing profit mandates without
offering programmers the opportunity to do their jobs, to provide more valuable content while
limiting commercial minutes, sponsorship rhetoric, and eliminating distracting bells and
whistles.

Clean your clock. Stop filling empty circles with stuff that made sense 50 years ago but is merely clutter today.

The only way to think outside the box is to get rid of the box.

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BNM Writers

AM 680 WCBM Leapt Into Action As the Francis Scott Key Bridge Collapsed

Our employees live and work here and know what’s important to our listeners.

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As Americans woke up to a cargo ship hitting Baltimore’s Francis Scott Key Bridge Tuesday morning, the crew at AM 680 WCBM was already hard at work gathering the facts.

Just before 1:30 AM, a cargo ship lost power exiting the Baltimore harbor, striking a support beam that toppled the 47-year-old structure. In the wreckage, six people working on the bridge died, while drivers were rescued from the rubble in the chilly waters of the Curtis Bay.

The AM news/talk station — which celebrated its 100th anniversary Thursday — went wall-to-wall breaking coverage, something most outlets now avoid because of budget concerns. 680 WCBM morning host and Program Director Sean Casey told BNM in an email exchange how his crews handled the breaking news.


BNM: When did you guys hit the air with breaking news coverage?

Sean Casey: We first broke in with updates at 3:30 AM, approximately two hours after the bridge collapsed. Breaking news updates continued every half hour until 6 AM.”

BNM: How did you coordinate coverage in those moments?

SC: Full wall-to-wall coverage started at 6 AM and included full newscasts as well as interviews with state and local law enforcement agencies, eyewitness call-ins, and our national news partners. Our producer made call-outs and our news department shifted to full-blown local coverage.

BNM: How much experience did you have in putting together coverage of an event like that on the fly?

SC: Having been on the air during 9/11, I used the same formula that listeners want to know: Who, What, When, and Where? The why will come later.

BNM: How does your coverage show the importance of both local radio and AM radio?

SC: In times of breaking news events that impact our listeners, local AM radio stations are more in tune with the local listening audience. Our employees live and work here and know what’s important to our listeners. We also know the local players and officials and can get immediate reaction.

The talk component of our news/talk format offers listeners a chance to vent, share, and communicate with each other in good and bad times. This is why AM radio is still relevant. In some emergencies you can lose your cell service or have too weak of a signal, AM radio remains viable for in-car listening and at home with battery backup.

The AM 680 WCBM morning host and Program Director concluded his thoughts by noting the importance of a team effort, not only in coverage of breaking news events but also in operating a successful station and business as a whole.

“One of the biggest concerns we have is budgetary. More and more AM stations are abandoning the format because of its expense. Very few can afford a live and local news staff and show hosts,” Casey told Barrett News Media.

“Now more than ever, it’s vital that there be synergy between ownership, sales, and programming to maximize ratings and revenue so that we can continue to deliver vital information to listeners in our market.”

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BNM Writers

News is the Only Thing Missing From Election Coverage

Coverage of the election is, as we’ve discussed, still very horse-race-centric, and there’s been, of course, coverage of the various Trump court cases, but where is the coverage of exactly what the candidates plan to do if elected?

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A photo featuring I voted stickers

The first thought I had when I heard NBC had hired Ronna McDaniel as a commentator for $300,000 a year was to wonder how many actual journalists they could have hired for that money. Then, I recalled that NBC had laid off dozens of news staffers just a few months ago. Then, I remembered that I had just recently written a column decrying news organizations throwing pretty much anybody on the air as a “pundit” and this….

This was worse. It’s one thing to grab some rando who happened to be a minor functionary for the Executive Branch. It’s another to hire someone whose job was to promote election denialism and pretend that her opinion is something valuable for viewers. And, yes, it’s just as ridiculous when news organizations hire former presidential press secretaries (that’s you, Jen Psaki and Sean Spicer), their very jobs were to spin everything in their bosses’ favor and now you’re going to pay them big salaries for, um, what? Because they “have a name” or you’re afraid someone else will snap them up? Why them?

The McDaniel deal lasted five days, one completely unilluminating interview, and one unexpected Chuck Todd spine-growing outburst, so it’ll all blow over soon enough. The problem is, though, the part about having fired several news staffers, and what it means in an election year on both the national and local levels. If you have the money to hire an alleged pundit – any alleged pundit – you have the money to hire reporters, and I don’t mean anchors or opinion show hosts.

Coverage of the election is, as we’ve discussed, still very horse-race-centric, and there’s been, of course, coverage of the various Trump court cases, but where is the coverage of exactly what the candidates plan to do if elected? Who’s probing Project 2025 and why isn’t it front-page, first-segment news? Who’s pressing the Biden administration on Gaza? Is anyone reporting on the candidates’ record on climate change?

Beyond prescription drug prices, is anyone digging into the broken healthcare system and demanding answers from the candidates about what they’ll do to fix it (and not letting Trump get away with “I’ll have a better plan, a beautiful plan” without a single specific detail, like they did in 2016)? Why didn’t anyone focus on, for example, the GOP candidate for governor of North Carolina and his incendiary past comments well before the primary?

Pundits are not going to do the legwork on the issues; they’ll just talk about swing states while John King and Steve Kornacki point at their touchscreen maps. We need reporting on the things that matter (and can affect that horse race, even if most people have made up their minds). It shouldn’t just be Pro Publica and scattered independent journalists doing the dirty work.

Honestly, I don’t want to hear the complaints about the quality of the candidates or how this is a rerun or any of that. (We’ll leave that to The New York Times.) We are a horribly underinformed electorate and we got the horse race we deserve. It might just be idealists like me who think that, just maybe, the news media can play a role in educating the public and bursting the bubbles and echo chambers. This country has survived and prospered for a few centuries with the press shining a light on injustice and corruption.

Now, when we need that most, they’re more concerned with what they think will bring them ratings and money (although someone will have to explain to me who thought having Ronna McDaniel as a paid commentator would draw a single viewer to NBC).

Here’s a thought: Don’t lay off reporters, especially in an election year.  Assign them to dig deep on issues that matter to the voters.

Let the pundits talk about that.

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