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How Audacy Dallas Has Used Technology to Enhance Already Strong Brands

“What I try to explain (to our on-air staff), is that we’re no longer a radio station. We’re a brand. We’re more than just over the air.”

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We used to say sports was the toy department of news. I thought that sounded fun but most news and programming people back then said it condescendingly. Today, sports talk listening is eclipsing the more serious news/talk offerings of corporate or “local” radio. There are two such sports stations in Dallas: Cumulus-owned, multi-Marconi Award-winning 96.7 The Ticket, which always keeps its news/talk sisters, WBAP and KLIF, in its ratings dust, and 105.3 The Fan, the Audacy station that is consistently beating its all-news older sibling, KRLD.

I live in Dallas. It’s a huge sports market, home of the Cowboys, Rangers, Mavericks, and Stars, as well as several NCAA Division I programs. The Fan and The Ticket are engaged in an epic daily battle between two superb management and talent teams. They’re both very good.

Gavin Spittle is the Vice President of News, Talk, and Sports at Audacy Dallas, radio home of the Cowboys and Rangers. I talked with him last week. I’m a fan of The Fan. The station is consistently hitting on all cylinders. Their show hosts are unfailingly informative and entertaining, blessed with the hard-to-find combination of brains, personal chemistry, and humility.

Most of all, they know their craft, staying focused on sports while weaving in an organic flow of personal observations and anecdotes that make you feel you know them. You wish you could sit down and have a beer with them, which you often can because they’re always making personal appearances at local events, family eateries, and barbecue joints.

Am I being too effusive in my praise of The Fan?

GAVIN SPITTLE: Well, thanks. I mean, you just quoted my playbook, Dave, as far as like what I look for in hosts. In sports radio I want to create that tree house feel, I want the listeners climbing up that tree to be a part of it or feel like they’re hanging with their buddies at a bar. That’s what I want The Fan to sound like. I want it to be conversational rather than just throwing out analytic after analytic.

One of the things that we pride ourselves on is having conversations, and that can include debates. The other thing that I will say is, and thank you for noticing, our staff is extremely tight. These guys talk to each other constantly, they genuinely like each other, and they want each other to win. That is a brand manager’s dream when you can put something like that together.

DW: The Fan is the flagship of the Dallas Cowboys and the reigning world champion Texas Rangers. Do those affiliations with major sports franchises pay for themselves in terms of prestige, audience, and profit?  

GS: We are very fortunate in Dallas to have two amazing partnerships where, yes, it is effective for us and it’s effective for them. It’s a very creative partnership where the contract only gets pulled if necessary and it’s like, how can we help each other? So, it’s not (just that) we carry the games. It’s how can we help each other?

Like, for instance, a perfect example is that one of the first appearances the Rangers made with the World Series trophy was in our Audacy showroom. That is so special, to say to our listeners, come see the World Series trophy. We had a line around the corner. That shows how tight and how much we value that partnership. And it’s the same with the Cowboys.

DW: Another thing that I love about your on-air talents is, on one hand, they’re unabashed fans of the teams that you carry, but they also level serious criticism of the teams and never sound like they’re forcing themselves to be unbiased; they’re just being themselves and that creates that tree house or bar atmosphere that you were talking about.

GS: I think that’s a key component when carrying a team’s games, that the team understands that you’re allowed to criticize them fairly, as long as it’s not a personal attack. I think that’s something that we have a lot of wiggle room with the Rangers and a lot with the Dallas Cowboys.

(Cowboys owner) Jerry Jones is a listener and it’s cool that he talks to the guys and has a relationship with them and that doesn’t mean you can’t be critical. We love the Cowboys, but we’re still going to be The Fan. If we allowed a team to dictate what we say our listeners would pick that out immediately and we wouldn’t be ourselves.

DW: Let’s talk technology. How great is it for you as a programmer to be able to embrace the new toys that Audacy is giving you on-air and with their app? We all remember the times we sat in our driveway while listening to a great live conversation so we wouldn’t miss any of it. You don’t have to do that now.

GS: No, the ice cream no longer has to melt. You take the app in and you back it up 30 seconds. You can back up and hear the whole show if you want to.

DW: This morning I was taking our dogs to the groomer and listening to The Fan and I noticed for the first time a little audio control panel within the main touch screen. And I’m going, holy crap that’s not just on the app. I can pause and rewind right here in my car. [Which is 10 years old and still has its original audio system.] 

Correct me if I’m wrong but that’s a technology not a lot of stations in this country have available yet. Radio operators are still trying to compete with the Internet while forcing themselves to send listeners to their websites for clicks. I keep thinking, guys, use it all!

GS: What I try to explain (to our on-air staff), is that we’re no longer a radio station. We’re a brand. We’re more than just over the air. We have so many Audacy app listeners, not just in North Texas, but across the country.  It is absolutely awesome when we get calls from Philadelphia or San Francisco. That’s really, really cool.

DW: Yes, you’re a brand and not just a radio station anymore. I love that. A lot of radio people are still trying to struggle between being a radio station and being a website. And you have to go, ‘Wait a minute, guys, you’re missing the whole point. It’s all of these things working together.’

GS: Yeah, absolutely. When a new technology comes out, we want to be at the front of the line and we want to be the ones doing the beta testing and we want to be the ones saying, let’s give this a whirl because, you know, we feel as though that’s the future. And once again, when you change that mindset, as far as an overall brand success, not a radio station success, I feel as though the radio station success obviously is going to be there.

—————————

I never met Gavin Spittle before this conversation. I like him as much as I love his radio station. We talked about sports and talk radio in-depth, including Gavin’s love of hockey, and his own Dallas Stars-centric podcast, Spits and Suds. To hear our full conversation go to my podcast, Conversations.buzz, or on your favorite podcast app.

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A Message to Radio Leaders About Burnout

While you’re focused on the bottom line, pay closer attention to the people on the assembly line, the talented men and women trying to crank out an excellent product.

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Life is show prep. That’s what my Dallas radio co-host Amy Chodroff always said and she was right.

If you do a news or talk radio show you get it, it’s non-stop. You spend every day of your life reading news and considering opinions. You scrutinize reported facts, look for bias, gauge your reaction, and think about how you’ll present it on the air.

This is the only way you can do your job. Your listeners expect you to know more than they do, to inform them, and to offer insights into every situation and with every interview you present on the air.

Life is, in fact, show prep. But if you’re a news or talk radio show host you might have trouble explaining that to some people who don’t understand this because they’ve never tried doing it.

Your bosses, for example.

When I retired recently, this conflict was the tipping point. I had a recent health scare that thankfully turned out to be nothing more than a wake-up call. As long as I could remember, I was getting up at 2:30 AM every day to do a radio news show that aired live from 5 until 9 AM.

By 9:05 AM, I was mentally exhausted, but the boss felt I should put in a full eight hours on the clock, joining the newsroom staff from 9:00 until noon or 1:00 P.M.

More than the extra work itself, dodging that insistence wore me out and took me to retirement. I tried but couldn’t effectively explain that I worked as much at home and wherever else I happened to be as I did when I was in the building.

Life is show prep. And I suppose that can sound like a justification for going home after a four or five-hour shift, but if you’ve never done it, you can’t know the truth.

I got breaking news alerts on my phone while at home with family and in restaurants with friends. I was in daily contact with my co-host and our producer. Text meetings and phone calls between us during weekends were frequent. Show prep doesn’t allow time off between air shifts, even when you’re on vacation.

You may be a sales executive, administration manager, or an engineer thinking, ‘Yeah, I think about work away from the office, too.’ But what you don’t do when you’re in the office is perform to the immediate judgment of thousands of people live, non-stop, four hours per day, five days a week. It’s a never-ending multi-tasking job that requires keeping one eye on the clock, part of your brain focused on the real-time on-air content, while other parts are planning what you must do next and 20 minutes from now and next hour as you’re making notes for future reference.

While all of this is going on, you’re also signaling your co-host, producer, and if you have one your board operator. If you’ve never done all of that there’s no way I can explain that being on the air requires more concentration and energy in four hours than your eight-hour work day does. It just does.

Show prep never ends. Never.

You will read far more versions of various news stories than anyone you know except your on-air partner if you have one. Those stories are rabbit holes and you’ll dive into them, looking for red flags and nuance, double and triple checking your sources because you don’t want to make a fool of yourself. Now more than ever you can trip an information landmine with any single step. Your credibility and career depend on preparing your show carefully but quickly, 24/7.

Now we have this idea that news anchors and talk hosts should have three or four more hours of additional responsibilities after their show ends, as tomorrow’s show prep continues. It’s ignorant and debilitating. Yet, here we are, in the new era of corporate bean counters and the elimination of trained human resources in radio newsrooms filled with empty workstations and only one or two people on duty to answer the phone, gather information, write or rewrite it, record various sources including their own on-air reports while setting up and performing interviews. These under-appreciated magicians often have hourly newscasts to prepare and perform as well.

Radio news staffs are seriously shorthanded. How can a manager improve efficiency? Why, call on people who have just done a four-hour show preceded by an hour or two of in-studio prep and all that work they did at home.

An RTDNA study published a year ago revealed that nearly 70% of news directors reported their staff were overworked and suffering from job burnout.

Ya think?

There is an implied hint of good news in the RTDNA’s most recent look into the problem: Radio news staffing changes are actually increasing slightly. Hey, great! But if you look at the numbers below the headline you’ll be shocked. How do radio news and talk survive?

“The latest RTDNA/Newhouse School at Syracuse University Survey shows the typical (median) radio news operation has a full-time news staff of two for the second year in a row.”

TWO FULL-TIME NEWS STAFFERS!

(Disclaimer: Your numbers may vary, depending on market size and how many news and talk hosts are folded into the count when they get off the air.)

There was a time when providing factual news and the exchange of ideas was a lofty yet achievable ideal. It was so exciting we couldn’t wait to get to work.

In those days, air talent was paid their actual value related to radio station earnings. My salary as a morning news host in Sacramento was five times more than I made in Dallas, 40 years later. The pressure to do more eventually burned me out. Now I know people half my age making less than half of my salary when I started in Dallas 12 years ago. Major market news and talk talents are cashing paychecks equal to or less than what their grandpas made as medium market top-40 deejays.

I don’t have any solutions to the money problems that face every news/programming/sales and general manager each day. I will suggest a thought, though:

While you’re focused on the bottom line, pay closer attention to the people on the assembly line, the talented men and women trying to crank out an excellent product. What would your profit and loss statement look like without them?

Sit down with your program and news directors, news writers and reporters, producers, and show hosts. Show them a little love. Ask them what they need and how you might be able to help. They’ll want you to pay them more and hire more people, you know that going in so think about it now. Is that possible?

You’re smart, which is why you’re the manager. I’ll bet you can figure out a way to do it.

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How News/Talk Radio Hosts Can Use Caitlin Clark to Reach Broader Audiences

This is what’s going on in their lives, and you have an opportunity to connect with them.

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(Photo: John Mac C.C. 2.0)

Caitlin Clark and Donald Trump have something in common, and I have no idea if it’s their politics. But Caitlin Clark in the 2024 news cycle is Donald Trump circa 2015-16 to the news/talk radio topic selection.

Just like no one had seen anything like Donald Trump in modern American politics, no one has seen anything close to Caitlin Clark in the WNBA.

The WNBA has existed for nearly three decades but has smashed all ratings and attendance records, at least for games involving Clark. Caitlin Clark is bigger than the WNBA, just like Donald Trump when he first burst onto the scene, at least, was bigger than the bubble that was American politics.

The other thing both have in common is that they transcend their respective supposed lanes. Donald Trump was bigger than politics when he entered the political arena in 2015. Caitlin Clark is bigger than women’s basketball. Politics was not the story in 2015; Trump was the story. Now, the WNBA is not the story; Caitlin Clark is the story.

So, if you’re a news/talk radio host and you’re not taking advantage of the Caitlin Clark news cycle, what are you waiting for? As the battle for younger listeners continues in the news/talk space, this is your opportunity; don’t miss it.

Your target, in-demo audience — parents in their late 30s, 40s, and early 50s (think 35-54) — who have daughters between the ages of 8 and 18, are probably talking about Caitlin Clark in their homes, around the dinner table, and when driving them around town to practices and friend’s houses. This is what’s going on in their lives, and you have an opportunity to connect with them.

This doesn’t mean breaking down Caitlin Clark’s box score. I admittedly have no idea how many points she’s averaging per game. But it’s about diving into the cultural issues surrounding Clark in recent weeks. From cheap shots on the court to Olympic Team slights, these topics are opportunities to weave a broad, cultural news topic into a radio format and show that extends beyond the hard news/politics/nuts and bolts news stories.

Undoubtedly, those are important, but they remain a lane that isn’t necessarily growing, especially in the coveted 25-54 demographic.

And with a news/talk host’s ability to understand the current cultural and political climate likely better than your competitor on the sports talk station, you have a topic and angle unique to your town and potential listening audience.

In the last two weeks, the most calls we’ve received on a single segment came during a topic on Caitlin Clark being shoved by Chennedy Carter, which went viral two weekends ago. Men, women, young, and old all wanted to chime in and had an opinion. And it came on a Monday morning when most of us in the chair can attest that the phones are usually slower than later in the week. You had sports mixed with culture and race bubbling into one topic that can be seized compellingly by a news/talk radio show.

Caller reaction cannot be the main driver of what makes good radio or a compelling topic, but it can be anecdotal, in that moment, for what the audience is willing to and wants to react to.

So, while I can’t tell you who Caitlin Clark’s team, the Indiana Fever, will play tonight, tomorrow, or the night after (or even if they play), I can tell you I’ll be following for any viral moments that might play in the news/talk space.

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The Case for News Media Outlets to Utilize Paywalls

Why are we giving our work for free?

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As local newspapers across the country shutter Americans are craving local news, but not in the traditional sense. A new Pew Institute Research study found a large majority of Americans believe local news outlets are at least somewhat important to the well-being of their community.

Yet, only 15% say they have paid or given money to any local news source in the last year.

There is no such thing as a free lunch. Except, in this case, there is no such thing as free news. People are in need of, and crave, local journalists’ hard work but are unwilling to pay for it. This is unsustainable.

Pew found 32% of those polled are looking to TV for local news, which is still the most common source of news. However, this is down from 41% in 2018. Just 9% look to print and another 9% look to radio for news. It’s no surprise to anyone Americans are looking to get local news online from websites (26%) and social media (23%).

While the transition from print to digital is relatively easy from a strictly content standpoint, having people pay is borderline impossible. The most common explanation is that people don’t pay because they can find plenty of free local news. The answer for our industry to survive is simple: paywalls.

Even with a Borrell Associates prediction of local broadcast TV advertisements growing 5.9% it won’t last. The agency noted the 2024 bump will fall after the election. We can not rely on every election cycle to survive.

In 20 years, TV won’t be able to subsidize digital (in some markets they are already unable to do this). In fact, this business model needs to be flipped around before local TV and radio stations shutter like newspapers have.

As I said in a previous article, it is unethical to have social media companies pay news outlets for content (like the legislation in Australia and Canada pushed through). But the money has to come from somewhere.

Why are we giving our work for free? A dollar per click on digital advertising is only sustainable (and offers a livable wage) when it comes to clickbait. However, the mind-numbing click farm is not why most of us do what we do.

Journalists are supposed to provide information, stand up for the truth, and have some sort of moral integrity. This does not mean we and our colleagues need to live on barely minimum wage. (Full disclosure, moral integrity does not mean “activist journalism,” which is bad and not actually journalism. I mean have the integrity to keep yourself and your view out of the story.)

Suits, this is where I turn to you. In 2022, local TV over-the-air advertising revenue totaled $20.5 billion according to a Pew study. The same study said profits from digital advertising revenue reached $2 billion. So where does this money go? It’s certainly not in the newsroom.

On average starting salaries are $37,600, according to The Radio Television Digital News Association (RTDNA). They calculate since 2020 those who work in news on average lost 8.3% in real wages. However, the amount of airtime for local outlets increased by 18 minutes per weekday. Meaning more work, less pay, and even less time to enjoy that breaking news pizza.

People are now making more at fast food restaurants in California than your newsroom associate with a bachelor’s degree. This is not normal. Invest in your people.

Journalists have so much more to offer the community yet they are not being paid. The companies they work for are not making as much as they could because everyone is afraid to put up a paywall.

If all local news outlets unanimously ask their readers to pay (like we used to before the dot com boom when everyone had to buy a paper) people would pay. They need us to be properly informed. While we are fully aware of our industry’s credit crunch, those outside of our world are blissfully unaware of our precarious situation.

Most importantly, local news outlets are facing a news dotcom problem, ‘Dark Money.’ Axios reported this week the number of biased outlets, that say they are impartial, is more than the number of actual local daily newspapers in the U.S.

Not only are we not being paid for the value of our work, we are competing with people who have bad intentions, unlimited money, and unlimited bandwidth. True news might be dead at the national level but we can not let this happen to local news.

There is no such thing as free news. So why does the industry as a whole treat our valuable content in this way?

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