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What Chris Licht Got Right, and Wrong, During His CNN Tenure

Chris Licht faced an impossible mission of improving ratings without Donald Trump and with a staff he alienated.

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MIKE COPPOLA/GETTY IMAGES

The departure of Chris Licht from CNN was abrupt but expected after a string of missteps. His criticism of his predecessor Jeff Zucker spilled into criticisms of the network’s coverage of Donald Trump and the Covid pandemic, which undercut his staff. Journalists who stood up to conspiracy theories and election falsehoods from the very top felt betrayed.

I’ve known Chris for 30 years, when he served as an associate producer at a KNBC/CNBC for a daily half-hour program centered on the O.J. Simpson trial. Later, we were colleagues at NBC and kept in touch while he was at CBS and I was at ABC. He is whip-smart, congenial, worked well with big talents like Joe Scarborough, Charlie Rose, and Gayle King, and, until now, had a stellar track record.

And in his latest and biggest post — despite being put in an impossible position — did some things right, which I will highlight in a moment.

But first that impossible position. His new bosses at Warner Bros. Discovery wanted a restructuring and high ratings. They insisted on less calling out of misinformation and more “both sidesism”. So Licht had to derail the CNN train and then try to lift it back on the ratings track. No small job. Especially in a news climate that is in decline.

All the cable networks — who depended upon Donald Trump’s unpredictable, often treasonous and dangerous style — have suffered ratings decline. Fox numbers are down and so is MSNBC. The viewing public no longer has to tune in every minute of the day to see what the President is going to do or say. Life has largely returned to normal for most people.

So CNN, which could once depend upon airing and then fact-checking Trump’s latest absurdity, had to find new content.

Licht’s decision to emphasize down-the-middle news gathering seemed like a solid response to life without a bombastic — some say irrational — President.

Just cover the news, at which CNN is great. It’s the first place to turn during a mass shooting, a war, or natural disaster. But those are inconsistent events and cannot be depended upon for steady ratings. That’s the environment Licht stepped into.

He reacted with some good moves. His midday CNN News Central program, 3 hours of straight news, positions itself well to cover breaking news. It’s followed by Jake Tapper and Wolf Blitzer, also emphasizing news coverage.

However, unfortunately, the list of mistakes is a lot longer. Starting with Don Lemon. His “whole thing” in primetime was to be provocative and with a strong progressive bent. Licht attempted to turn Lemon into what he is not, an easy-to-watch, not opinionated host in the morning. A broadcast that was supposed to keynote the Licht agenda blew up in months. Lemon had an opinion on everything and could not get along with his co-hosts, which in morning TV is critical. The all-important chemistry was not there.

His meeting with Republican politicians on Capitol Hill to invite them back to CNN sent a message that they would no longer be challenged for disinformation. And Licht balanced the commentary panels on CNN with GOP election deniers who shouted over questions they could not answer, in turn sticking to talking points. A move that did little to attract viewers from Fox, and instead drove away legacy CNN viewers accustomed to progressive analysis and Republicans who respected opposite opinions.

Next, his attempt to normalize Donald Trump with a CNN Town Hall, somehow expecting the old rules of decorum would work became a disaster. Trump has to be covered. 30% of the electorate supports him, as do nearly 50% of Republicans. But a live Trump supporter audience overwhelmed Kaitlan Collins who was drenched by a firehouse of lies and deception.

And finally, there was Licht’s decision to make his criticisms of staff and their former coverage public in The Atlantic. A profile that made his gym trainer appear to be his top adviser.

To sum up: Chris Licht faced an impossible mission of improving ratings without Donald Trump and with a staff he alienated.

It was an opportunity wasted and a good man self-defeated.

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BNM Writers

How Lee Harris Went From Polka Station Owner to Radio Hall of Fame Nominee

“Should it come to pass that I get inducted, it will be on behalf of the hundreds and hundreds who have toiled largely — I don’t want to say unrecognized, but uncelebrated — in all news radio.”

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A photo of Lee Harris
(Photo: 1010 WINS)

For 30 years, if you gave him 22 minutes, he gave you the world. Those of you who live in the tri-state area have probably heard Lee Harris’ voice on 1010 WINS. If you haven’t, chances are his innovative technology is helping your radio news reporters “do it live.” These are just some of the reasons Harris was nominated to the Radio Hall of Fame this year.

“I got interested in radio because, one day, I broke my glasses and you couldn’t get them in an hour back then. I couldn’t really watch TV. So I put on the radio and I was just fascinated by what I was hearing and kind of took it up from there,” Harris told BNM over a Zoom call.

As a pre-teen, Harris had the added bonus of friends developing an interest in the medium as well. “So we did the pirate radio station thing. Then when I was 14, I took the test so I could get the third class license with broadcast endorsement.” The license was needed at the time to work at a radio station to turn the transmitter on and off.

While in high school, the native Long Islander began working at the Hofstra University station, “because they didn’t have enough kids who could pass the test. So they reluctantly let me and my friend Phil come in to be board operators.” Soon after, Harris grabbed the mic at WRHU and hosted their classical radio show.

During his senior year of high school, Harris had jobs at two commercial stations on Long Island. “One before school and one after school And not too much school in the middle but enough to graduate,” he joked.

Harris moved on to the University of Wisconsin and worked at a few local stations before a Program Director hired him in Chicago at WFYR for five years. “I picked up a few tricks of the trade. Chicago was really cold and so when they decided maybe a 12-person news department at an FM station wasn’t that great an idea, I went to Phoenix.”

KTAR was home to Charlie Van Dike’s morning show, where Harris was known as “The Squeaker.” From there he became the Managing Editor at KMOX in St. Louis before heading to WGN in Chicago. “Then, I — with a partner — bought a radio station in Wisconsin which had an all-polka format. And it was reasonably successful for a number of years.”

It was the late 1980s when Madonna, Michael Jackson, and Prince were headlining the airwaves, yet Harris’ polka format in Madison was grabbing ears. “The people really appreciated the programming. Older people, for the most part.” Ad revenue was scarce except from one trustworthy group. “Our biggest account on the station were some people who paid us to play the rosary every night at 20 minutes to seven. They paid us like $80,000 a year cash in advance. I was thinking like L. Ron Hubbard: The real money is in religion.”

Harris, a visionary armed with an idea, couldn’t change the format overnight by himself. “I went to my partner and I said ‘Look, we’re beating our heads against the wall here for nothing.’ Madison, Wisconsin did not have a paid religion station. And I said, ‘This is what we ought to do.’ And he didn’t want to do that, so I had him buy me out.” Today, the station Harris once owned is a 24/7 Catholic station.

Soon after, Harris came home to get out of radio and into business with his brother. “That lasted about three weeks,” he admitted.

While driving Harris heard what would become his radio home, 1010 WINS. “Listening to the people on the on the air, I said, ‘I bet I could get here. I could get a job on weekends here and I’ll do that until I get my next management job.’ So I faked up a tape because I hadn’t been on the air in about ten years. Dropped it off. And next thing I knew, I was on morning drive for the next 30 years.”

In keeping with the typical morning show lightness, Harris often brought levity to his listeners amid the typical New York murder and mayhem. “One thing I knew from having been out of news for about ten years before I went back to work at WINS, is that people tended to make fun of the news a lot. So what I did is when there was an obvious joke in a story, I made sure to include it so that the audience knew that we knew that it was funny. And some of these things became tentpoles in the tradition of morning radio.”

After his morning show, Harris would head to his 9-to-5 job as founder of Control Room Pro. Their software includes Anchor Dashboard, QGoLive, and Motion Mixes. Most notably QGoLive eliminated the clunkiness of wires, microphones, and transmitters. His innovative software gives reporters air-quality sound and playback ability just by tapping an app on their phone.

Over the years the radio veteran covered a vast range of stories but when the unthinkable happened, it was Harris’ voice which New Yorkers turned to on September 11, 2001.

“It started out as the most boring, ordinary day. [There was] a primary election where the outcome was known and it rapidly turned into something else,” Harris recalled. “I thought my job that day was to be calm and sound calm and convey the information. I think I did. People who have come back to me over the years say ‘I was listening. You sounded calm and that helped.’”

On his potential induction to the Radio Hall of Fame, Lee Harris was quite humble noting, “Should it come to pass that I get inducted [into the Hall of Fame] it will be on behalf of the hundreds and hundreds who have toiled largely, I don’t want to say unrecognized, but uncelebrated in, all news radio.”

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BNM Writers

The NFL Continues to Test Fans

There’s no doubt that the NFL’s marketing machine is mighty.

Andy Bloom

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A photo of the NFL logo surrounded by footballs

The NFL is the most powerful marketing machine in the world. When it comes to fan engagement and finding new financial opportunities, nobody is better than the NFL.

Statista reports an estimated 29.2 million Americans participated in fantasy football in 2022. Considering that 50.4 million people in the U.S. participate in all fantasy sports, that’s a fantastic percentage engaged in fantasy football.

The Super Bowl is the most-watched television program annually. Last February’s Super Bowl LVIII became the most-watched telecast of all time, with an estimated 123.7 million viewers tuning in to see the Kansas City Chiefs defeat the San Francisco 49ers.

Not content with an 18-week season and a month-long playoff schedule, the NFL marketing machine has turned other off-season events into major celebrations.

The NFL Draft in Detroit this year drew 100,000 fans. The 2023 Draft drew an estimated 54 million unique viewers on television and online.

Now, the NFL has turned the schedule release into another high-engagement event with fans. Teams did their best to outdo one another with social media posts announcing their schedules.

Amid the NBA and NHL playoffs and getting into the heart of the MLB season, the NFL steals sports fans’ attention with something as mundane as the schedule release. It’s particularly impressive, considering we already knew what teams would be playing each other.

Sports radio was captivated all week, predicting wins and losses for hometown teams. Lost in the jubilation and worry that came with the schedule release was the announcement that another streaming service would broadcast two games this year.

In January, I wrote a column critical of the NFL and NBC for making the Miami Dolphins at the Kansas City Chiefs Wild Card Playoff game available exclusively streaming on NBC’s Peacock.

The number of negative responses to that column was surprising. People commented that Thursday Night Football was already streaming on Amazon Prime, which requires a subscription, and Monday Night Football on ESPN, which requires cable. Some noted other games are only available on the NFL Network, which isn’t part of most basic cable plans. Others thought the six bucks to watch the game wasn’t a big deal.

At the time, I warned that the NFL would continue to move more games to more streaming platforms, and perhaps pay-per-view, unless fans were outraged. The NFL will make more games available exclusively on additional subscription-based streaming platforms in the coming season.

Along with the schedule release, the NFL announced two games on Christmas Day, a Wednesday. Wednesday football with the Kansas City Chiefs at the Pittsburgh Steelers (1:00 ET) and the Baltimore Ravens at the Houston Texans (4:30 ET). The Christmas Day games will be streamed exclusively on Netflix.

Netflix, which has historically avoided live sports, announced a three-year deal with the NFL. Analysts estimate the cost for each game to be $150 million. The NFL is impressive. The league keeps finding ways to milk additional revenue, even if it means playing games on a Wednesday.

To watch all the NFL games in the 2024-25 season, fans will need access to the four major networks: ABC, CBS, Fox, and NBC, cable for ESPN and the NFL Network, and subscriptions to Amazon Prime for Thursday Night Football, a Black Friday game, and a Wild Card playoff game; Peacock which will have exclusive rights to the Eagles and Packers week one from Brazil; and Netflix for the two Christmas Day games.

Fastcompany.com analyzed the costs and concluded: “As monthly subscription fees for cable and streaming platforms keep climbing, and with the NFL considering auctioning off certain games in future seasons, it’s conceivable that the price tag for watching NFL games on TV could soar to $1,000 plus.”

The NFL is continuing to add games to additional streaming services as subscription fatigue increases. A Wall Street Journal article from earlier this year reports, “About one-quarter of U.S. subscribers to major streaming services—a group that includes Apple TV+, Discovery+, Disney+, Hulu, Max, Netflix, Paramount+, Peacock and Starz—have canceled at least three of them over the past two years.”

There’s no doubt that the NFL’s marketing machine is mighty. As it spreads itself across more subscription-based services, is there a point where even the NFL will find fewer people watching games? The NFL thinks not.

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BNM Writers

How Can Commercial Radio Support College Radio?

A station needs marketing which is a golden opportunity to use social media, it needs sales much like any noncommercial operation, and it needs promotion.

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A photo of an on-air light

The demonstrations, encampments, disruptions, and more that have taken place on college campuses over the past couple of months have garnered major headlines. Whatever your take on the war in Gaza, there hasn’t been much positive news with perhaps one exception: college radio.

The kudos have been handed out to WKCR, Columbia University’s student radio station.  While I’ve not personally listened, the ability of the station to cover the events on their campus has been lauded. When radio people wonder about where the next generation of talent will come from, college radio operations give us some hope.

My own background includes a full decade of college radio, both at Michigan State in the AM carrier current days before MSU finally was given the license for WDBM-FM (the former owner of then-analog channel 6 in Lansing fought the application for years on interference grounds) and also at WUSC-FM at the University of South Carolina. I was a program director twice and a general manager once as a student. 

While I didn’t like everything we put on the air, college radio was a wonderful experience and I’m still in touch with some of the people I worked with decades ago.

There are still plenty of vibrant college stations out there. Both of my alma maters have great student-run stations that cater to all kinds of tastes and bring in plenty of students as talent and administrative staff. To some extent, the mix of volunteers has changed. When I was an undergrad, the mix was about 50/50 between those who wanted a career in radio and needed experience versus those who loved the music and, in some cases, wished to impose their superior taste on the listeners. Today, I suspect that the percentage who are there for experience as a stepping stone to our industry is far lower.

Over the past decade or so, some colleges and universities have sold their FM licenses to either public radio operations or non-commercial religious broadcasters. In some cases, the schools did well financially. In 2010, Rice University in Houston sold KTRU for nearly $10 million to the University of Houston, allowing UH to have a second public radio station. KTRU eventually returned to the air as an LP in 2015. Vanderbilt University collected over $3 million from the sale of WRVU to Nashville Public Radio in 2011.

WRAS at Georgia State University in Atlanta was partially sold off. Georgia Public Broadcasting took over the station and began airing public radio programming from 5 AM until 7 PM while the students kept 7 PM until 5 AM. While public radio programming is on the air, the student-run Album 88 format is broadcast on the station’s HD2 signal. WRAS has a great signal and I was amazed when I visited in 1977 compared to the 10-watt WUSC-FM (we occasionally referred to it as 10,000 milliwatts on-air).

There are other instances of college FMs being sold, mostly from smaller schools (Bucknell, University of Evansville, Trine University, Castleton University). While the amounts generated by the sales have been far smaller than what Rice received, these schools decided that it wasn’t worth keeping the on-air frequency alive and an online version would be a suitable replacement.

To put it mildly, selling off student radio stations is short-sighted. The industry needs more talent and college radio is a great place to learn, make mistakes, and either fall in love with radio and audio or just meet new people. College radio also helps build a sense of responsibility. It’s your show, you need to be there on time, be prepared, and be responsible for what goes out over the air. Even the mild restraint of what can be said or played on an FCC-licensed frequency versus the free reign of the internet is a great lesson for students.

College radio also gives students a chance to operate an organization as a business. A station needs marketing which is a golden opportunity to use social media, it needs sales much like any noncommercial operation, and it needs promotion. Since most college operations run on shoestring budgets, that should prepare anyone who goes on to work in commercial radio. The students probably know more about social media than most of us and this is a great opportunity to put the knowledge to work which can translate into professional skills.

Further, while I doubt any school would want to shut down the student newspaper, writing for “print” is not the same as writing and gathering news for audio or video.  Without a radio station, there is no opportunity for the repetition needed to become good at producing information content for the electronic media. And with a college station, you have a way to promote off-air content as well which can be on the station’s internet presence.

Here in Bowling Green, I give a number of quarter hours to WWHR, Revolution 91.7 at Western Kentucky University. Unfortunately, the station has been almost entirely automated since I moved here which is sad considering there is a broadcast communications curriculum at WKU.  The station has a good signal, sounds fine technically, and has a solid history. My fear is that WKU may be looking for a payday by selling the frequency. No, I don’t have any evidence, but if it happened, it would be a sad day.

Let’s support college radio and let’s meet again next week.

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